Privacy Policy

1. Information We Collect

We collect information about you in various ways when you use our Services. The information we collect includes:

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Register for an account
• Use our Services or request information
• Subscribe to our newsletters or marketing communications
• Participate in surveys or promotions
• Contact our customer support

This information may include:

• Personal identifiers: name, email address, postal address, phone number
• Business information: company name, business address, job title
• Account credentials: username and password
• Payment information: credit card details, billing address
• Communications: any messages, feedback, or content you submit to us

1.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device information: IP address, browser type, operating system, device type, unique device identifiers
• Usage information: pages viewed, time spent on pages, links clicked, referring/exit pages
• Location information: general geographic location based on IP address
• Cookies and similar technologies: information collected through cookies, web beacons, and other tracking technologies

1.3 Communication Data

As part of our Services, we collect and process communication data, including:

• Phone call recordings and transcripts from AI receptionist services
• SMS and text message content, metadata, and delivery information
• Email content, metadata, and engagement metrics (opens, clicks)
• Contact lists and customer information you upload to our platform

1.4 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, marketing vendors, social media platforms, and publicly available sources. This information may be combined with information we collect directly from you.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process your transactions and manage your account
• Send you SMS messages, emails, and phone calls on your behalf as part of our communication services
• Communicate with you about your account, services, updates, and promotional offers
• Respond to your inquiries and provide customer support
• Analyze usage patterns and trends to improve our Services
• Detect, prevent, and address technical issues, fraud, and security threats
• Personalize your experience and deliver targeted content and advertising
• Train and improve our AI technology and automated systems
• Comply with legal obligations and enforce our Terms and Conditions
• Perform research and analytics

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, SMS delivery, phone system providers, and marketing assistance. These service providers are contractually obligated to use your information only as necessary to provide services to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, privacy, safety, or property, or that of our users or the public.

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential Cookies: Required for the operation of our Services
• Preference Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our Services
• Advertising Cookies: Used to deliver relevant advertisements to you

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Communication data (phone recordings, SMS, emails) is typically retained for the duration of your service agreement plus a reasonable period thereafter for legal and operational purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us
• Data Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing of your information

To exercise these rights, please contact us at support@callcapture.co. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at support@callcapture.co. We may require verification of your identity before processing your request.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights outlined in Section 7 above. Our legal basis for processing your personal information includes:

• Consent: You have given us permission to process your information
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission.

12. Third-Party Websites and Services

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Currently, our Services do not respond to Do Not Track signals.

14. Communication Compliance (TCPA, CAN-SPAM)

We are committed to compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable communication laws. When using our Services to send SMS, emails, or make phone calls:

• You must obtain proper consent from recipients before sending communications
• Recipients have the right to opt out of future communications
• We provide opt-out mechanisms in all marketing communications
• You are responsible for maintaining your own opt-out lists and honoring unsubscribe requests

14.5 SMS Opt-In and Text Messaging

By providing your mobile phone number and opting in to receive SMS messages from Call Capture or through our Services, you expressly consent to receive automated marketing text messages at that number. Consent is not a condition of purchase.

What You're Consenting To:

Message Frequency: Message frequency varies based on your interactions and preferences. You may receive up to 10 messages per month, though actual frequency may be higher or lower.

Opt-Out Instructions: Reply STOP to any text message to unsubscribe from future messages. You may receive one final confirmation message. To re-subscribe, text START.

Help: Reply HELP for assistance or contact support@callcapture.co

Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan. Check with your carrier for details on your text messaging plan.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Supported Carriers: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, and other major carriers.

Mobile Information Sharing: We do not share your mobile phone number with third parties for their own marketing purposes without your explicit consent. However, we may share your number with service providers necessary to deliver SMS services (such as SMS gateway providers and telecommunications carriers) who are bound by confidentiality obligations.

15. AI and Automated Processing

Our Services use artificial intelligence and automated systems to process communications, analyze data, and improve service quality. This may include automated decision-making in some contexts. You have the right to request human review of automated decisions that significantly affect you.

We may use call recordings, messages, and other communication data to train and improve our AI models. This data is anonymized and aggregated whenever possible to protect your privacy.

16. How We Handle Your Mobile Phone Number:

We respect your privacy and are committed to protecting your mobile phone number. Here's how we handle mobile information:

We Do NOT:

• Sell your mobile phone number to third parties
• Share your mobile phone number with third parties for their own marketing purposes without your explicit consent
• Provide your number to data brokers or list vendors

We DO:

• Share your mobile phone number with essential service providers who help us deliver SMS services to you (such as SMS gateway providers, telecommunications carriers, and messaging platform providers)
• These service providers are contractually bound by confidentiality obligations and are prohibited from using your information for their own purposes
• Use your mobile number only to send you messages you've consented to receive or that are necessary to provide our Services

Your Control:

• You can opt out of SMS messages at any time by replying STOP
• You can request deletion of your mobile phone number by contacting us at support@callcapture.co
• Your mobile number is stored securely and protected with industry-standard encryption

If you have questions about how we handle your mobile information, please contact us at support@callcapture.co

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this Privacy Policy. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Us